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POIAO ships authentic products directly from Japan.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Shipping

Orders are shipped via trusted carriers such as:

• Japan Post
• Yamato Transport
• DHL
• FedEx (when applicable)

  
  

  International Shipping

  We proudly ship worldwide.

  Delivery times vary depending on destination, customs procedures, and local postal services.

  Customers are responsible for any customs duties, import taxes, or other fees charged by their country.

  Order Tracking

  A tracking number will be sent by email once your order has been shipped.