환불 정책

At POIAO, customer satisfaction is important to us. Please read our refund policy carefully before placing your order.

Returns

We accept returns only under the following circumstances:

• The item arrived damaged.
• You received the wrong item.
• The item has a manufacturing defect.

To request a return, please contact us within 7 days of receiving your order. Please include your order number and clear photos of the item.

Non-Returnable Items

We do not accept returns or exchanges for the following reasons:

• Change of mind
• Incorrect size selection
• Color preference
• Personal preference
• Limited edition or special-order items

Refunds

Once the returned item has been received, inspected, and approved, a refund will be issued to your original payment method within 10 business days.